Crucial Conversations are high stakes and often involve conflict. If handled incorrectly, the results can be your best talent running for the hills. Great managers possess exceptional interpersonal communication skills that build relationships and accountability. This workshop teaches the dialogue skills necessary to master Crucial Conversations.

Research shows that over 65% of Gen Z employees report needing frequent feedback to stay in their current job, and 87% of millennials rate professional or career growth and development opportunities as important to them in a job. Clearly, consistent and quality feedback and coaching conversations are critical for attracting and retaining talent. Managers will leave this workshop with the confidence and competence to create a feedback-rich work environment.

Underperforming employees cost your business money and drag down your culture. Addressing these situations requires skillful manager communications, plus clear HR policies and procedures. A key indicator of engaged workplaces is managers who proactively address underperformers. Managers will learn how to keep these tricky conversations safe, constructive, and accountable.

A one-size-fits-all management style will always fail to engage and grow your people. So what leadership style is best? The answer is it depends on the task-relevant-maturity (TRM) of the individual. Effective managers diagnose each team member’s TRM and, in partnering conversations, flex their style to meet the needs of the individual and the business. Great managers learn to be comfortable being uncomfortable as they stretch their own leadership capabilities.

The Covid-19 reality continues to significantly shift how work gets done. Managers and their teams struggle with balancing the needs of the individual, the team, and the business. For leaders, managing this dynamic can feel overwhelming, but it doesn’t need be. The good news is that the skills for leading a high-performing in-house team apply to a hybrid team, with slight adjustments of the implementation.

Managing thru a pandemic revealed managers ability, for better or worse, to adapt, pivot and lead their people thru complex change. Whether a CEO, or front-line supervisor, developing effective change leadership abilities is not a nice-to-have competency, it’s a critical skill set that can be taught and learned. Managers who possess a roadmap for leading change position their organizations to not just survive, but to seize upon the opportunities that disruptions always create.

Culture gets built with or without strong and inspiring leadership. You have a culture, is it the one that will sustain business success for the next 5-10 years? The late Tony Hsieh (ZAPPOS founder) declared – Culture is a lead indicator for profit. This workshop provides managers a playbook for building an engaged work culture and the skills to sustain it.