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Managers: Engage and Listen to Your Employees

Managers: Engage and Listen to Your Employees

by Stephen R | May 19, 2022 | Business, Feedback, Management

3 Practical Tools for Soliciting Feedback Having spent years working in the restaurant industry, I can tell you for certain that engaged employees make or break the customer experience. A disgruntled host will be the first person a customer interacts with when they...
The Hero-Manager Complex and 4 Tips on How to Avoid it

The Hero-Manager Complex and 4 Tips on How to Avoid it

by dev@ppv.com | Aug 23, 2021 | Business, Management, Talent

The townspeople are in trouble, the enemy is at the gates. There is only one who can stop the threat, it’s superman(ager). The drive for accomplishment, to be the champion for your team, and win the day for your organization are traits of excellence. However, when...
Learning and Performance: The Importance of Parallel Goal Setting

Learning and Performance: The Importance of Parallel Goal Setting

by dev@ppv.com | Aug 23, 2021 | Business, Management, Talent

You want high performance, so you demand it. But without proper education and support, your employees lose morale. We all know what low morale does to a workplace. Failure to keep employees engaged, inspired, and rewarded creates more of what you don’t want: loss of...
Why Recognition is Critical to Success

Why Recognition is Critical to Success

by dev@ppv.com | Aug 23, 2021 | Business, Feedback, Management, Talent

My boomer-buddy and business owner recently said, “People just need to shut up and do their job. I give people enough rope to succeed or hang themselves.” Having grown up in the Darwinian world of restaurant kitchens, I get it. But does that approach get results? My...
3 Coaching Sweet Spots to Master

3 Coaching Sweet Spots to Master

by Stephen R | Aug 23, 2021 | Business, Feedback, Leadership, Management, Talent

Workplace coaching, at its core, is a manager and employee partnership committed to improving organizational and individual performance. The critical coaching dialogues resulting from this partnership must deliver two primary outcomes: Employee growth and development...
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  • Business and Leadership Lost its Edge?
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5.0 Testimonials Our Happy and Trusted Peoples “Steve has delivered the highly impactful workshops Coaching Skills for the Busy Manager and Building and Leading High Performing Teams for our sales and in-house managers. Managers report that they learn very practical skills and tools that are immediately transferable to their team, for example, how to provide effective feedback and how to manage tough workplace conversations. We consider Steve to be a valuable strategic training partner.” -Matthew Tyler,
Senior Director - Learning & Development, Novo Nordisk
5.0 Testimonials Our Happy and Trusted Peoples “The positive feedback from our senior leadership team and front-line managers on Steve’s coaching skills training is overwhelming. Most importantly the organization is realizing ROI on our training investment as our key performance indicators are all trending upwards. Thank you Steve for your no nonsense approach to leading and coaching others!” -Eric Carstensen,
State Manager, Fidelity National Title Group
5.0 Testimonials Our Happy and Trusted Peoples “Whether it’s sales training, organizational development or leadership coaching Steve’s dynamic and well-organized style elicits participation from the most reluctant participants. His ability to engage groups and individuals and help them learn by doing creates long-term change and success. I’m fortunate to have been on the receiving end of his unique coaching on more than one occasion.” -Ken Kaplan,
CEO, Kaplan CFO Solutions
5.0 Testimonials Our Happy and Trusted Peoples “As our manufacturing business grows our leadership and management team must also grow. Steve’s on-going training and coaching is providing our management team with lean leadership development and the culture building tools critical for our long-term strategy.” -Clay Hile,
CEO, Parameter
5.0 Testimonials Our Happy and Trusted Peoples “Steve provides on-going leadership training and development with our management team, including on boarding for new managers. Of the core skills Steve teaches, our managers find three to be most pragmatic and relevant: coaching in the workplace, feedback, and managing difficult conversations. Steve always demonstrates these skills using managers’ real-life scenarios. Our managers get lots of skills training practice while receiving real time feedback and coaching. Steve’s training programs enable our team to feel inspired and competent to immediately transfer these skills in the workplace.” -Charlotte Stack,
VP Operations, Chai Pani Restaurant Group
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