Creating extraordinary guest experiences and fostering long-term customer loyalty begins and ends with inspiring, focused and disciplined leadership. Hospitality leaders and managers will learn how to build ownership cultures that are customer-centric, values driven and results focused.
“Steve’s credible restaurant background, including successful ownership, makes him a trusted strategic training partner. His front and back-of-house hospitality leadership programs are energizing, fast-paced and provide practical, no nonsense management communication and leadership skills.”-Jane Anderon Executive Director – Asheville Independent Restaurant Association (AIR)
-Jane Anderon Executive Director – Asheville Independent Restaurant Association (AIR)
Detailed Workshop Description
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