by Stephen R | May 19, 2022 | Business, Feedback, Management
3 Practical Tools for Soliciting Feedback Having spent years working in the restaurant industry, I can tell you for certain that engaged employees make or break the customer experience. A disgruntled host will be the first person a customer interacts with when they...
by dev@ppv.com | Aug 23, 2021 | Business, Feedback, Management, Talent
My boomer-buddy and business owner recently said, “People just need to shut up and do their job. I give people enough rope to succeed or hang themselves.” Having grown up in the Darwinian world of restaurant kitchens, I get it. But does that approach get results? My...
