3 Distinct Conversations to Drive Engagement, Accountability and Productivity
The remote work environment not only creates a vacuum of human connection but also fosters a blurry view of work performance. Managers, in partnership with their team members, must proactively pursue two prized output dimensions:
- Increased engagement and collaboration
- Increased accountability and results
Team disengagement and sub-par performance thrives in the backwaters of ambiguity and uncertainty.
“Clear is kind, unclear is unkind.”-Brené Brown, Dare to Lead
Communication should provide three core needs for all employees to do their best work:
3 Distinct Remote Manager Conversations to Elevate Team Engagement, Accountability and Performance
#1 Manager Conversations that Provide Direction
Key elements include:
- Goals / objectives
- Measurements / metrics
- Outputs / results
- Roles / responsibilities
Coaching Tip: These items are commonly known as expectations, or in stronger language, non-negotiables. Effective managers manage around clear expectations, not personalities.
#2 Feedback Conversations that Provide Clarity
- Frequent – daily
- Candid + Caring
- 3:1 ratio of positive to developmental
- Positive recognition outperforms low recognition cultures
Coaching Tip: High-performing managers create feedback-rich environments and grasp that smaller, sooner conversations are better than larger, later conversations.
#3 Coaching Conversations that Provide Support
- Monthly (or more frequent) one-on-one meetings
- Largely based on employee’s agenda
- 80% focused on their development + 20% on business and performance outcomes
- Employee does 80% of talking, manager does 20%
- Accountability – Concludes with a SMART action plan
Coaching Tip: View a disciplined coaching process as a strategic, competitive advantage. High-performers want to work for a manager who will grow and develop them, and sponsor them for next-level leadership opportunities.
“The meaning of a word is the action it produces.”-Ashley Montague
Managing a remote team can be a confusing, and often, stressful experience. But this new world of telework also presents an excellent opportunity to elevate your leadership communication skills! Pierce the fog of remote work confusion by regularly engaging your team in these three distinct and powerful conversations.
Keep it simple. Keep it focused. Definitely keep it inspiring. –Steve