What manager doesn’t prize employees who take the initiative to solve problems or delight customers? These empowered team members don’t bring solutions to problems; they’ve already fixed the issue. Building an ownership culture is the key to empowerment! “Great vision without great people is irrelevant.” – Jim Collins When I used to own a restaurant, […]
Never confuse a leader’s kindness with weakness When asked to describe the best boss we’ve ever had, most of us reveal paradoxical characteristics, such as: Tough but fair High expectations but cared about the team Demanding but gave people a lot of autonomy Driven but created a positive work culture Great managers and leaders, apparently, […]
Inspiring and effective managers embody a paradoxical leadership style. They relentlessly drive business results while equally expressing care and concern for their people.
Managers who suffer from hero syndrome will also quickly suffer from burnout. A single person can’t possibly put out all fires. That’s why firefighters come in teams. By following a distributed leadership structure, the hero-manager can help shape a hero-team, which lessens the burden on any one individual.
Listening is the simplest “soft” skill that a manager can have, but it may have the most impact. This is because workplace communication is the key to understand your people and your organization. Often, the difference between success and failure will be determined by if your employees feel comfortable talking to you and if you listen to what they say. To ensure that your employees communicate, be an active listener.