by Stephen R | May 19, 2022 | Business, Feedback, Management
3 Practical Tools for Soliciting Feedback Having spent years working in the restaurant industry, I can tell you for certain that engaged employees make or break the customer experience. A disgruntled host will be the first person a customer interacts with when they...
by Stephen R | Mar 25, 2022 | Business, Management, Talent
3 Reasons to Invest in a Leadership Development Pipeline Plus 4 Practical Steps to Start Keep it simple. Keep it focused. Definitely keep it inspiring....
by Stephen R | Nov 19, 2021 | Business, Management, Talent
7 People-Centric Leadership Skills to Engage and Retain Your People The numbers are startling: Nearly 4.3 million workers voluntarily quit their jobs in August.40% of employees are thinking about leaving their job.92% of workers are willing to switch industries to...
by Stephen R | Aug 23, 2021 | Business, Management, Talent
Talent is at the core of every business’ success. Talented team members not only know how to do their jobs well but they also know how to collaborate and cater to customer needs. These team members will increase customer loyalty thereby improving your bottom-line...
by Stephen R | Aug 23, 2021 | Business, Management
Many managers express concern about their ability to be an effective coach from a distance, or “between field rides” so to speak. Learn how to effectively utilize distance coaching techniques today. When you cannot directly observe your team member’s behaviors,...
