-J. Kouzes and B. Posner, Leavey School of Business
Fostering long-term customer loyalty begins with inspiring, focused, and disciplined leadership. Hospitality leaders and managers will learn how to build ownership cultures that are customer, values, and results focused.
Effective workplace coaching and development is a top talent attraction, engagement, and retention tool. This program teaches busy managers how to integrate effective coaching skills into their hectic day.
Managers skilled at difficult workplace conversations experience less stress, greater accountability, and higher performing work cultures. Managers will learn to how to keep these conversations safe and constructive.
