Fostering long-term customer loyalty begins with inspiring, focused, and disciplined leadership. Hospitality leaders and managers will learn how to build ownership cultures that are customer, values, and results focused.
“The investment in training will pay off in the long term. People can’t deliver on what they don’t know how to do….you have to upgrade capabilities.”
-J. Kouzes and B. Posner, Leavey School of Business
“Neurons that fire together, wire together.”
Practice makes permanent. Therefore…
“Perfect practice makes perfect.”
Managers who effectively coach and develop others attract and retain top industry talent. Training in workplace coaching is a competitive advantage, not a box-to-check.